Frequently asked questions for Fayetteville Town Center
Click the question to be taken to the coresponding answer below...
Q1: Could you please give me directions to the Town Center?
Q2: What is included with the cost of the room?
Q3: How long do we have access to the room?
Q4: Can you explain how clean up fees work?
Q5: What is your smallest and your largest meeting room?
Q6: Do you have a registration room and a coat-check area?
Q7: Do I have to hire exclusive catering or can I provide or contract outside catering?
Q8: Will you coordinate catering for my event?
Q9: Do you offer recommendations for caterers, event planners and sound/lighting and video production companies?
Q10: Can I provide and serve my own adult beverages?
Q11: Do you have a kitchen? And does the Town Center have gas stove tops and electric convection ovens?
Q12: Do you have coolers, ice machines and an industrial dishwasher?
Q13: Can I decorate the lobby and bathrooms for my event?
Q14: Can we hang artwork and banners on the walls?
Q15: Do you have table skirting, if so, what sizes do you have in-house?
Q16: What are the types and sizes of tables?
Q17: Do you have cake stands?
Q18: Do you have a coffee service?
Q19: Do you have a dance floor/size/kind?
Q20: Do you have full-length linens/colors and sizes?
Q21: Does the Town Center provide silverware, plates or glassware?
Q22: Do you have decorative columns/white chairs/serving trays?
Q23: Can we hang chandeliers or banners from the ceiling?
Q24: Can we hang truss and lighting systems from the ceiling?
Q25: Do you have DSL hookup?
Q26: Do you take credit cards?
Q27: Do you have microphones, what kind and type?
Q28: Do you have podium/projector/AV equipment available?
Q29: Do you have staging with skirting, sizes and heights?
Q30: Is there video magnification set up or do you have to contract that with an outside vendor?
Q31: Can the Town Center staff play my music/audio and video during our event?
Q32: Do we have to set up our own tables and chairs?
Q33: Will someone be here during my event in case I have questions or needs?
Q34: Can we have our event outside on the plaza gardens?
Q35: Do I have to pay for parking, and how much parking is available?
Q36: Do you have corporate rate?
Q37: What are the dimensions of the rooms and the capacity of each set up?
A1: Click here for map.
A2: Tables, Chairs, Linens, staff sets up and tears down the room, AV equipment, full catering kitchen
A3: 8:00 am until midnight for the event with 2 hours to clean.
A4: Cleaning is included in room charges. If we are required to bring in additional staff because of excessive cleaning, client will be billed for those charges following the event.
A5: The Smallest room is the Directors Room, which is 22’ X 17.5’ and can seat a maximum of 20. The largest is our entire facility; the Razorback room with dimensions of 118’ X 115’ and seats a maximum of 850 at rounds.
A6: Yes, we have a coat check room or ticket booth in the lobby, directly inside the front entrance.
A7: You can have any caterer that you choose as long as they are current with their HMR tax. Or you also have the option of catering yourself.
A8: Yes, for a fee of 20% of the total catering cost, we will coordinate your event from beginning to end.
A9: Yes, we have a resource listing of all caterers, DJ’s, Bands, etc. that we offer to all clients.
A10: Yes, on the condition that you have an alcohol insurance policy and your server(s) sign the Alcohol Server Agreement form.
A11: Yes. We have a full catering kitchen with 2 electric convection ovens, 2 gas convection ovens, a gas oven/stove top, dishwasher, two coolers and ice machine. There is a $25 charge to use the kitchen, and we require that clean up duties are fulfilled and the Event Manager approves the condition of the kitchen before you leave.
A12: Yes, two coolers, one ice machine and professional grade dishwasher.
A13: Yes, to a certain extent. If there is another event occurring at the same time as yours, you have to be respectful of the shared public areas of the building such as bathrooms and lobby and keep decorations to a minimum.
A14: You can hang pictures or banners on the air walls using tape only and the painted walls using poster stick-it only.
A15: We have a limited amount of white skirting; each skirt is 15’ long.
A16: We have 60” rounds, 36” standing cocktails, 6’ X 30” and 6’ X 18” banquet tables and 6’ Serpentine tables.
A17: No
A18: No
A19: Yes, we have a parquet floor that is in 3’ X 3’ units that cost $10.00 per unit. It can be built to a maximum of 30’ X 30’. We also have a black and white marble style floor, which is also in 3’ X 3’ units, the maximum size for it is 15’ X 15’.
A20: We do not have full-length linens; we do have four point linens with the corners coming to the floor. We do not have colors available, but do have a limited color selection for overlays at a cost of $5.00 per overlay.
A21: No
A22: We have white columns that are 7’ tall and rent for $25.00 each. We have wooden chairs that cost $2.50 each. We do not have serving trays.
A23: Yes, we have a sky lift that allows us to hang anything from paper lanterns to rod iron chandeliers. There is a $50.00 per hour charge for the lift.
A24: Yes.
A25: Yes, we have wireless capabilities as well.
A26: Yes, Visa, MC and American Express
A27: Yes, we have wireless handheld microphones and headsets.
A28: Yes, we have podiums, ceiling mounted projectors in the Ozark and Dogwood room and a portable projector for the Mockingbird and Directors room. Our multimedia system is able to play VCR tapes, DVD’s and PowerPoint presentations. We also have VCR’s and DVD players.
A29: Yes. We have 12 pieces of staging which are 6’ X 8’ each. They can be set at a height of 16” or 24”. They are black and have black skirting. Each stage piece cost $30.00.
A30: We have that capability, but you have to have an outside source such as CATV to perform that function.
A31: Yes. We have projectors mounted in the Dogwood and Ozark rooms and screens in each room to show videos. We can play CD’s or tapes as background music. Our system however, is not set up to be used as a sound system for a band.
A32: No, our staff will have the room completely set for you by 8:00 am the day of your event.
A33: Yes, there is always an event manager on site during events.
A34: Yes, if you rent the entire facility.
A35: The gate into the parking garage is open with free parking available on Saturday’s from 6 am until 6 pm. Outside of those times the parking fee is $3.00 per vehicle. There are 218 available parking spaces in the garage and approximately 1,000 spaces surrounding the square.
A36: No
A37: See diagram on our featues page for room layouts.
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